Privacy Policy

This policy explains what personal information DXB Projects ("we", "us") collects through dxbprojects.ae, why we collect it and what you can ask us to do with it.

Information we collect

Information you give us

When you send an enquiry, request a brochure or ask for expert advice, we collect:

• your full name, phone number and email address
• what you are interested in and any message you write
• your consent to be contacted
• the project page you sent the enquiry from, if any

Information collected automatically

• Visit source. When you first arrive, we note the page you landed on, the website that referred you and any campaign tags in the link (UTM tags). This is kept in your browser for that visit only (session storage) and is attached to an enquiry if you send one.
• Analytics. We use Google Analytics 4 to understand how the site is used, such as which pages are viewed and which buttons are pressed. Google Analytics uses cookies and similar technology. It does not receive the details you type into the enquiry form.

How we use your information

• To reply to your enquiry by phone, WhatsApp or email, and to send you the project information you asked for (prices, payment plans, availability, brochures, floor plans).
• To understand which pages and campaigns bring enquiries, so we can improve the site.
• To keep the site secure and working.

We do not sell your personal information.

Who we share it with

• Our team. Enquiries are stored in our content management system and sent to our team by email so someone can reply.
• Service providers who host the site, store our data, deliver our email notifications and provide analytics (including Google). They process information only to provide their service to us.
• Developers. If you ask about a specific project, we may pass your enquiry to that project's developer or their sales team, only to answer your request.
• Authorities, where the law requires it.

If you contact us through WhatsApp or by phone, that conversation is also subject to the provider's own terms and privacy policy.

How long we keep it

We keep enquiry details for as long as we need them to deal with your enquiry and any follow-up, and to meet legal and record-keeping obligations. After that we delete or anonymise them.

Your choices and rights

Subject to applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you can ask us to:

• tell you what personal information we hold about you and give you a copy
• correct information that is wrong or out of date
• delete your information
• stop contacting you

You can also block or delete cookies in your browser settings, or use Google's Analytics opt-out browser add-on.

Contact

For any question about this page or your information, or to use any of the rights above, call +971 52 212 2140, message us on WhatsApp at +971 52 212 2140.

Changes to this policy

We may update this policy when the site or the law changes. The date at the top shows when it was last updated.